Privacy Policy

This Privacy Policy explains how LUMINA Skincare ("LUMINA," "we," "us," or "our") collects, uses, and shares information when you visit skinbylumina.com, place an order, contact us, or interact with our AI Skin Advisor.

Information We Collect

We collect information in three ways:

• Information you provide directly — your name, email address, shipping address, billing address, phone number (if provided), and any messages you send us.
• Order & payment information — when you check out, our payment processor (Stripe) collects your payment card details directly. We do not see or store full card numbers. We receive a record of the transaction (amount, last four digits, billing ZIP) so we can fulfill and support your order.
• Automatically collected information — basic technical data such as your IP address, browser type, device type, referring page, and pages viewed. This is used to keep the site working, prevent abuse, and understand which content is useful.

How We Use Your Information

• To process and ship your orders, send order confirmations and shipping updates.
• To respond to your questions, complaints, or adverse-reaction reports.
• To prevent fraud, protect the site, and comply with applicable law.
• To improve our products, content, and customer experience.
• With your consent, to send occasional updates about new products or restocks. You can opt out at any time.

AI Skin Advisor

Conversations with our AI Skin Advisor chat widget are processed by a third-party large language model provider (Anthropic) to generate responses. Do not share sensitive medical information or government identifiers in chat. Conversation logs may be retained for quality and safety review.

Reviews

If you submit a product review, the name (or initials) you choose to display, your rating, and your review text become public on the site. The email address you provide is not published — it is used only to verify the review and contact you if needed.

Sharing Your Information

We do not sell your personal information. We share it only with service providers that help us run the business, including:

• Stripe — payment processing.
• Cloudflare — site hosting, security, and edge delivery.
• Anthropic — AI model provider for the Skin Advisor.
• Shipping carriers (e.g., USPS, UPS) — to deliver your order.
• Email/communications providers — to send order and support emails.

We may also disclose information when required by law, to enforce our terms, or to protect the rights and safety of LUMINA, our customers, or others.

Data Retention

We keep order records for as long as needed to support you, comply with tax and accounting rules, and resolve disputes. You may ask us to delete personal information that is not required for these purposes.

Your Choices & Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct or delete your information.
• Opt out of marketing emails.
• Opt out of the "sale" or "sharing" of personal information — we do not sell or share for cross-context behavioral advertising.

To make a request, email us at [email protected]. We may need to verify your identity before acting on a request.

Children

Our site and products are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, contact us and we will delete it.

Security

We use HTTPS, modern encryption, and trusted service providers. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.

Changes to This Policy

We may update this policy as our practices evolve. The "Last updated" date at the top will reflect when changes take effect. Material changes will be highlighted on the site.

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